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Free shipping via US Postal Service on all U.S. orders over $50
Ordering from Canada? We do ship to Canada, but you may be able to save on shipping costs and duties/taxes by buying many ElderSong products through CDS Boutique, our Canadian distributor.

Frequently Asked Questions

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Frequently Asked Questions

How do I search for a product on www.eldersong.com?

You can browse for the items you would like to order by using the category links. Click on an item to see its product detail page. You can also use the SEARCH feature (located at the top of every ElderSong Web page) to locate a specific product by item number (from the print catalog), title, or keyword(s).
 

What are ElderSong Specials?

We offer special discount prices on groups of ElderSong products designated with an ‘SP’.Click on Specials from the home page for a complete listing.
 

I’m a new customer. How do I place my first order?

Our Web site features a Shopping Cart for convenient online ordering. Click on Customer Service - How to Order for more details.
 

Do I have to create an account to purchase online at eldersong.com?

No, you can check out as a guest. For your convenience, an account with eldersong.com will be created for you automatically after you place your first order online to allow you to track the status of your order and any future orders you make.
 

What forms of payment do you accept?

We accept the following credit cards: VISA, MasterCard, Discover, and American Express.
 

Do you collect sales tax on orders?

We collect sales tax for Connecticut residents only.
 

How do you ship orders?

ElderSong orders are shipped via the US Postal Service (USPS). Customers are responsible for providing the correct address that the US Postal Service will deliver to. Domestic US orders are eligible for rush delivery via USPS Priority Mail. For information on shipping options, see Shipping & Returns.
 

How do I contact ElderSong about an order?

You can contact Customer Service by sending an email to info@eldersong.com. Please include your order number.
 

What are your customer service hours?

Our office is open to process orders. The quickest way to reach us is by email. You can also call the Emerald Workshop LLC office at (860) 468-5996 Monday-Friday from 9am-5pm Eastern.
 

What is your return/exchange policy?

We stand behind our products. Orders placed on eldersong.com are eligible for returns or exchanges within 30 days of the date the US Postal Service's tracking page reports that the order was delivered. Please send an email to info@eldersong.com with the order number and item(s) being returned before sending us back any items. Additional terms and conditions apply:

  1. Original shipping and handling charges are NOT refundable.
  2. Damaged or marked items are NOT eligible for return or refund.

Will my online transaction be secure?

ElderSong employs the latest Web encryption standards (SSL) to safeguard your personal and credit card information when you place an order. Read more about our commitment to security by clicking on Privacy & Security.
 

Will you share my information with anyone else?

ElderSong by Emerald Workshop LLC does not disclose, distribute, sell, rent, lease, or in any way share information about its customers or about persons inquiring about our products. See our complete Privacy Policy at this page: Privacy & Security.
 

How do I access my account if I’ve forgotten my password?

Click here to rest your password: Lost Password